Do you ever have one of those moments where you just want to let out a string a verbiage vomit? I'm talking the kind of verbiage filled like a twinkie with colorful adjectives and adverbs and four letter monstrosities. Picture Clark Griswald in Christmas Vacation after he gets the "Jelly of the Month Club" gift. Let's review his thoughts..
I want to look him straight in the eye and I want to tell him what a cheap, lying, no good, rotten, floor-flushing, low-life, snake-licking, dirt-eating, inbred, overstuffed, ignorant, blood-sucking, dog-kissing, brainless, d****less, hopeless, heartless, fat-ass, bug-eyed, stiff-legged, spotty-lipped, worm-headed, sack of monkey sh** he is! Hallelujah! Holly Sh**! Where's the Tylenol?
I felt like repeating this after getting the shaft from Gateway computers. I bought a laptop in March '02. It came with a three year warranty. In the spring of '04 the screen goes out so I get it replaced for free. The screen just went out again.
I call gateway, wading through the annoying neverending menu choices. After reach a suitable destination, I'm automated to enter in my serial number. I then go on hold for eternity. After my clothes come back from being out of style, a man comes on and asks me what he can do. I explain my situation. He then asks me for my serial number. Dangit, didn't I just callous my fingers punching that number in? Nevertheless, to keep things moving, I give it to him. He then tells me, after a few more questions about what exactly is wrong, that the warranty is expired and that it's gonna cost me over $500 to get this fixed.
Here's how the conversation went:
Gateway Useless Employee #432: (in some accent I can't pin down) We can start a workorder and replace your screen for $568.
Shocked Me: Is this not covered under warranty?
Might as Well be Automated Gateway Guy: As I said, you bought the computer in March '02, the three year warranty expired March of this year.
Frustrated Me: But the screen is less than a year old. You replaced it just recently. Does it not have a warranty?
Hearing Impaired Guy: All repair work is guaranteed for 30 days. Any work performed during warranty falls under that warranty or is guaranteed for 30 days, whichever is longer.
Hot Under the Collar Me: A lot of good that does me. I sent my computer to be fixed during the warranty period. You guys supposedly fixed it. It limped along for a few months, and then breaks again. It doesn't sound like you guys fixed it at all. You should be required to do it right.
Gateway to Hell Employee: I'm sorry sir, the warranty expi...
Face Twitching and Starting to Shake Me: I know: I'll just trash this computer you won't fix and get another brand at Best Buy.
Acts Like He Cares Guy: Hold for just a minute sir.
I go on hold just to have him come back and repeat the same garbage. Perhaps I'll call back and ask for a supervisor or something. I just feel like I'm getting the shaft here. Actually, I feel a little better after venting here.
6 comments:
Dear MC,
I put a post on my blog a while back about swearing and saying fuck you to God and that he could take it well, no prob.
Not sure how far back on the blog it is but you can locate it if you care to.
Jesus is Lord and can take anything. He also does, contrary to the crap the "churches" spew out, love you and me very much.
Best.
Bolty.
Thanks, Bolty. Although I wasn't swearing towards God, I appreciate the sentiment.
MC - I have gone to ebay lately for laptop parts. I've replaced screens & motherboards and such, and it has worked out well, and it's cheaper if you don't mind tinkering with the guts of your laptop.
But yes, I understand your frustration, If I treated my consulting clients that way, I'd be out of business pretty quick.
I was just going to ask if the guy on the other end of the line was sitting in India; I saw Dan's post, and thought he probably was.
MC -- Unbelievable. I can completely understand your sentiments here.
Hey, thought I'd give you a heads up and tell you a comment you made on someone's blog inspired a whole post over at Rev-ed's place:
http://rev-ed.blogspot.com/
You're a muse! Go check it out.
Dan, I feel your pain, brother, I really do.
Steve, thanks for the advise. I'm not scared to try it, even though I'm ignorant. haha
Julana, I think he was from India. That was my first thought.
Tracey, thanks for the heads up. I'll check it out.
Post a Comment